Privacy Policy
Stokes Media Group (Pty) Ltd respects your privacy and is committed to protecting personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
Information we collect
We may collect personal information that you provide to us through this website, including your name, surname, company name, email address, telephone number and information submitted through contact, enquiry, order or download forms. We may also collect technical information relating to your use of the website, such as cookies, device information and website usage data.
How we use your information
We process personal information for legitimate business purposes, including responding to enquiries, providing requested publications or downloads, processing orders, communicating with customers and maintaining appropriate business and administrative records.
Where you specifically consent to receive marketing communications, we may also use your contact details to send you information about Stokes Media publications, surveys, products or related services. You may withdraw that consent or unsubscribe at any time.
Providing information
Where information is marked as required on a form, it must be provided for us to process that request. For example, where a publication is offered in exchange for completion of a download form, we may require certain contact information before providing access to the publication.
Sharing of information
We do not sell personal information. We may share personal information with service providers that assist us in operating the website, communicating with customers or providing our services. These providers may include website hosting, email, payment and technology service providers.
​
Some service providers may process information outside South Africa. Where personal information is transferred outside South Africa, we take reasonable steps to ensure that it receives an appropriate level of protection as required by POPIA.
Cookies and website analytics
This website may use cookies and similar technologies to enable website functionality, understand website usage and improve the user experience. You can manage cookies through your browser settings and, where applicable, through the website’s cookie controls.
Security and retention
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access or disclosure. POPIA requires appropriate safeguards to protect the integrity and confidentiality of personal information.
​
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, subject to any legal or legitimate business requirement to retain it for longer. POPIA also requires information to be deleted, destroyed or de-identified when there is no longer lawful authority to retain it.
Your rights
You may request confirmation of whether we hold personal information about you and may request access to or correction of that information. You may also object to certain processing or request deletion where appropriate under POPIA. To exercise these rights, contact:
​
Stokes Media Group (Pty) Ltd | Email: info@stokesmedia.co.za
Complaints
If you believe that your personal information has been processed unlawfully, you may lodge a complaint with the Information Regulator (South Africa).
Website: inforegulator.org.za | Email: POPIACompliance@inforegulator.org.za
Changes to this policy
We may update this Privacy Policy from time to time. The current version will be published on this website. Last updated: September 2026.